Change Of Mind
You may be entitled to a credit, provided you return the item to us within 14 days of your order being dispatched. The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the returned item is in a noticeably used condition, then a credit may not be offered. Return postage will be at your expense. If eligible, we will issue you a Credit Voucher to the value of the item, once the item is returned and assessed.
If your item arrives Dead On Arrival or you find a defect arises after delivery please contact our Customer Service department. Each case will be assessed on case by case basis on its merits. Depending on the fault, you may be offered the choice of refund, repair or replacement of the item (subject to availability). Return postage of faulty items to be assessed will be at Flexifloor expense.
Incorrectly Described Items
Flexifloor works hard to present the products on our Websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our Websites may contain inaccuracies. We make no warranty or representation that the information provided by our suppliers, including in relation to product descriptions, is correct, accurate, complete or reliable. However, please contact our Customer Service team if you have received an item that has not been correctly described. In the event that it is verified that you have received an incorrectly described item you will be entitled to a remedy, which may include a full refund by your original method of payment. Return postage of any incorrectly described items to be assessed will be at Flexifloor expense.
Your Rights To Return A Product
As most of our products are custom/specifically manufactured goods our return policy states that if we make a mistake we will fix, modify or refund / replace the product, if you make a mistake by providing incorrect information then we of course cannot accept returns. Please measure carefully or provide accurate brand-model specifications. goods once despatched from our factory are in the control of our courier and we disclaim any delays, damage or other mishaps that may happen during transportation